Who Do I Call When The Alarm Goes Off

When you have a problem with the grinder pump system, it is important that you contact a plumber who is familiar with and knows how to work on the type of grinder pump system that you have.  When the grinder pump goes into alarm it can be due to numerous reasons, and will require some trouble-shooting to determine the nature or cause of the problem. 

Who services and works on grinder pumps?

                The Hamilton Township Municipal Authority often receives calls asking for names of plumbers that service the grinder pumps.  The following list of plumbers have shown an interest in servicing grinder pumps for HTMA customers.  This list does not represent recommended contractors, but is a reference of interested plumbers provided for our customers’ convenience.  HTMA does not recommend or endorse any particular contractor.  It is up to the property owner to check references, and you may want to obtain recommendations from friends, family or neighbors before choosing a plumber.  As property owner it is solely your decision who you utilize to perform your service work.  It is important that whoever you have service/maintenance your grinder pump is familiar with the type of grinder pump system you have.  Food for thought … do you have a backup plan in the event your plumber is unavailable or away on vacation when you need them?  Most plumbers will not provide emergency service if you are not already an established customer or they may require payment at the time of service.

There are only two (2) grinder pumps authorized for use in HTMA's sewer system:  Environmental One  or Hydromatic.  When a particular development/subdivision is proposed the developer must select from one of these particular grinder pumps.  These grinder pumps CANNOT be mix-matched, or it could result in problems for the homeowner, his neighbors or HTMA.  As a result there is a list of plumbers who work on the Envionmental One grinder pumps and a list for those that work on the Hydromatic grinder pumps.

 

Aside from contacting a plumber when my grinder pump alarm goes off, what else should I do? 

                When you contact your plumber provide the details/symptoms prompting you to call.  In all cases, until your plumber diagnoses and services the grinder pump, you should limit all water usage.  Depending upon how full the tank is and how soon your plumber can get there, you may need to consider having the tank pumped out to avoid an overflow.  Failure to react to an alarm could result in a sewer backup in your home.

 

ENVIRONMENTAL ONE – RESOURCE LIST:

COMPANY (alphabetical order)

Phone No.

24 Hour Emergency Service

DLG Plumbing & Heating

(717) 264-4900

Yes

Carl E. Frantz, Inc.

(717) 334-3424

Yes

Randy L. Heck Plumbing & Heating  NOTE:  Effective 1/1/2021 for grinder pump service call:  BE Heck Underground Utilities LLC at (717) 264-0362 (Brandon Heck)

(717) 264-0362

Yes

M.C. Plum, Inc.  NOTE:  Effective 12/20/2019 M.C. Plum has advised they are no longer servicing grinder pumps.

   

Powell’s Plumbing & Heating

(717) 860-9137

Yes

S&S Electric

(717) 263-1919

No

C.V. Wenger, Inc.

(717) 263-1469

Yes

Environmental One Representative

Site Specific Design, Inc.

 

(800) 295-8853

 

Yes

 

HYDROMATIC – RESOURCE LIST:

COMPANY (alphabetical order)

Phone No.

24 Hour Emergency Service

Chamberlin & Wingert Sanitary Svcs.

888-725-4180

Chambersburg

Yes – Limited

Conner Electrical Company, Inc.

(717) 860-0696

Yes

DLG Plumbing & Heating

(717) 264-4900

Yes

Sam Gardner HVAC Sales & Service

(717) 352-3202

Yes – Limited

Randy L. Heck Plumbing & Heating  NOTE:  Effective 1/1/2021 for grinder pump service call BE Heck Underground Utilites LLC at (717) 264-0362 (Brandon Heck)

(717) 264-0362

Yes

Horst Electric, LLC

(717) 263-8575

Yes

M.C. Plum, Inc.  NOTE:  Effective 12/20/2019 M.C. Plum has advised they are no longer servicing grinder pumps.

   

Hydromatic Representative

J.T. Seeley & Company, Inc.

 

(610) 933-5420

 

No