Trouble w/pump or In Alarm - Who Do I Call?

  1. Limit all water usage until your plumber diagnoses and services the grinder pump.  Depending upon how full the tank is and how soon your plumber can get there, you may need to consider having the tank pumped out to avoid an overflow.

  2. Failure to react to an alarm could result in a sewer backup in your home.  

  3. We recommend that you contact a plumber who is familiar with and knows how to work on the type of grinder pump system you have (Environmental One of Hydromatic).  When a grinder pump goes into alarm it can be due to numerous reasons and may require some troubleshooting to determine the nature or cause of the problem. 

  4. Plumbers listed below have shown an interest in servicing grinder pumps for HTMA customers and they have attended training provided by the respective manufacturer's representative.  HTMA does not recommend or endorse any particular plumber/contractor.  It is the property owner's responsibility to independently check references.

Do you have a backup plan in the event your plumber is unavailable or away on vacation when you need them?  Most plumbers will not provide emergency service if you are not already an established customer or they may require payment at the time of service.

ENVIRONMENTAL ONE – RESOURCE LIST:

COMPANY (alphabetical order)

Phone No.

24 Hour Emergency Service

DLG Plumbing & Heating

(717) 264-4900

Yes

Randy L. Heck Plumbing & Heating  NOTE:  Effective 1/1/2021 for grinder pump service call:  BE Heck Underground Utilities LLC at (717) 264-0362 (Brandon Heck)

(717) 264-0362

Yes

M.C. Plum, Inc.  NOTE:  Effective 12/20/2019 M.C. Plum has advised they are no longer servicing grinder pumps.

   

S&S Electric

(717) 263-1919

No

C.V. Wenger, Inc.

(717) 263-1469

Yes, as long as you are an existing customer of CV Wenger

Environmental One Representative

Site Specific Design, Inc.

 

(800) 295-8853

 

Yes

 

HYDROMATIC – RESOURCE LIST:

COMPANY (alphabetical order)

Phone No.

24 Hour Emergency Service

Chamberlin & Wingert Sanitary Svcs.

888-725-4180

Chambersburg

Yes – Limited

Conner Electrical Company, Inc. NOTE:  Connor Electrical Company, Inc. provides supoprt to Chamberlin & Wingert Sanitary Svcs.  Please contact Chamberlin & Wingert Sanitary Services directly at the number provided above.

Contact Chamberlin  Wingert Sanitary Svcs. directly

Yes - Limited

DLG Plumbing & Heating

(717) 264-4900

Yes

Sam Gardner HVAC Sales & Service

(717) 352-3202

Yes – Limited

Randy L. Heck Plumbing & Heating  NOTE:  Effective 1/1/2021 for grinder pump service call BE Heck Underground Utilites LLC at (717) 264-0362 (Brandon Heck)

(717) 264-0362

Yes

M.C. Plum, Inc.  NOTE:  Effective 12/20/2019 M.C. Plum has advised they are no longer servicing grinder pumps.

   

Hydromatic Representative

Kappe Associates Inc. -- Ask for Bobby-Ann Laidley

 

(301) 846-0200

 

Yes - Return call within 24 hours; if after hours you may want to follow up with                                                email to:  blaidley@kappe-inc.com