Tips & Guidance for Using the New Payment Platform:

Migration to the new payment platform took effect on October 18, 2021 which includes expanded capability for E-Check payments and allows customers to use your credit card for AutoPay.   For those who used the customer portal previously you will need to re-enter previously saved data; however, your login and password will remain the same.  Convenience fees for debit/credit card payments (up to $300) and E-Checks is $2.00 per transaction; ACH bank drafts remain free of any additional fees/charges.  If you have any questions regarding the new platform or other opportunities, please feel free to contact our office at (717) 264-8959.  Please see some helpful tips and guidance below:

  • Already have an Account/Login - This is the same information you used previously to login to the customer portal.  Your username is your email address.  If you don't remember your password you have a few options:  1) click on forgot password?  or 2) contact our office and request a password reset.
  • Checkout with Quick Pay (Guest Checkout) - If you receive the following message and you want to use Quick Pay:  the address you've provided is already associated with an account.  Please login to make payment.  You can still use Quick Pay, just use a different email address.  
  • If you already had an existing customer portal account, the first time you login to the new platform, you will need to initially re-enter any payment information and save it.  It will be there the next time you login.
  • If you see payments pending information that does not seem correct, there is a known issue that has been reported to the software company and they are working to resolve the matter.  The balance you see on the customer portal shoud be the amount you owe.  If you have any questions please contact our office.
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