HTMA’s monthly invoices are always mailed on or before the last business day of each month. If you do not receive a bill by the 6th of the month, please contact our office.
If you are having trouble with delays in the mail delivery service, there are several conveniences made available to HTMA’s customers which you may find helpful:
- 24/7 access to the customer portal: The customer portal allows customer to view & print bills and schedule electronic payments through the customer portal at your convenience. Go to: https://www.htmapa.com You will need your 11 digit account number (xxxxxxxxxx-x) and CID number, which is printed on your bills. If you cannot find the CID number, feel free to contact our office to obtain it.
- E-billing: Customers also have the option to enroll in E-billing. Once enrolled, you will receive an email advising the new bill is available to you on the customer portal, which helps to ensure timely receipt of your bill.
- AutoPay: Customers can enroll in AutoPay, where the Net Amount due will be automatically drafted from your bank account on the 15th of each month, or first available day thereafter, in the event the 15th falls on a weekend or holiday. This ensures your payment will be received on time and before the billing due dates.
- Pay in person or use Mail Slot after hours: Office hours are Monday through Friday, 7:30 AM to 4:00 PM. We do have a mail slot in our door for after hour payments.
Billing due dates vary from month to month, depending upon how the days in the month fall. Generally, there is a three (3) week period from the date the bills are mailed until they are due. In regard to receipt of payment, it is HTMA’s policy that payment must be received in our office on or before the billing due date. We do not go by postmark and payments received after the billing due date are subjected to a 5% late charge. If you have any questions, please feel free to contact our office at (717) 264-8959 or by email at firstname.lastname@example.org