Frequently Asked Questions

Our office hours are Monday through Friday between 7:30 AM and 4:00 PM.

Yes, you can.  You can sign up for E-Billing on the customer portal or complete an E-Billing Authorization Form  from our website (under Customer Service - Documents & Forms).  Once enrolled you will no longer receive a paper copy of the bill; instead you will receive an email when the bills are mailed.  Your bill will be available on the customer portal to view, print and pay through our customer portal at your convenience, 24/7.  If you have any questions, please don't hesitate to contact our office.

Yes, you can.  However, the only form of payment we can take over the phone is with a credit card payment (MasterCard, Discover, American Express and Visa).  Please be aware there is a convenience fee which does apply for ALL credit card payments, whether made by phone or on the customer portal.

Unfortunately, at this time we are not able to accept AutoPay payments using a credit card as form of payment.  All payments for AutoPay must be made through a checking or savings account. 

Know where your cleanouts are on your property for easy and quick access in the event of a sewer emergency.  Also make sure to keep the cleanout caps easily accessible and not buried under the ground.

What Is Wastewater?

We consider wastewater treatment as a water use because it is so interconnected with the other uses of water. Much of the water used by homes, industries, and businesses must be treated before it is released back to the environment.

If the term "wastewater treatment" is confusing to you, you might think of it as "sewage treatment." Nature has an amazing ability to cope with small amounts of water wastes and pollution, but it would be overwhelmed if we didn't treat the billions of gallons of wastewater and sewage produced every day before releasing it back to the environment. Treatment plants reduce pollutants in wastewater to a level nature can handle.

Wastewater is used water. It includes substances such as human waste, food scraps, oils, soaps and chemicals. In homes, this includes water from sinks, showers, bathtubs, toilets, washing machines and dishwashers. Businesses and industries also contribute their share of used water that must be cleaned.

Wastewater also includes storm runoff. Although some people assume that the rain that runs down the street during a storm is fairly clean, it isn't. Harmful substances that wash off roads, parking lots, and rooftops can harm our rivers and lakes.

If you are selling your home and going through a Real Estate agent:
Your agent or the settlement Company will generally contact our office and provide us with the information needed.  With the information they provide we will then prepare a final bill and disclosure and submit it to the settlement company so that the final amount can be collected at settlement and forward to our office for payment.  We will finalize the account for the current owner and create a new account for the new owner(s). 

If you are selling your home through a private sale where no real estate agent or settlement company:
Is involved you should contact our office at (717) 264-8959 to provide us with the information needed.  We will need to know the date of settlement, the name(s) of the new owners, will they reside at the property and any contact information (phone/email).  Please be advised that any unpaid balances transfer with the sale of the property.